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Home  >>  Warranty

Warranty/Return/Exchange Policies

007 Airsoft is proud to be the first Airsoft retailer in Canada to offer warranty to our valued customers. We offer this warranty service for the following reasons:

1) We have the expertise (over 30 years of combined gunsmithing experience), and a full service department to handle the warranty service.

2) We understand confidence is what must be provided, in order for you to have an enjoyable and satisfying experience. 

Here is how it works:

1)  We test every Airsoft gun before we mail them out to you.  However, if you have any problem with them after you have received your order within 30 days, you may mail it back.  We will try our best to repair the item in question. If we are not able to repair the item, we will replace it with a 100% new item. These services will be provided for you 100% free. We will even pay for the shipment fee of the repaired or replacement product from us to you.  
 
2)  For most items purchased NEW from 007, they have a 30 day exchange/refund period provided they are in original condition within reason. If the item in question is not in the same 100% new condition, then we might not be able to accept the return, or might only be able to provide a partial refund. These items also come with a 30 day repair warranty. Any attempts to dissassemble the item in question by yourself, or any damage caused by user error, will void the warranty. Please note that shipping, handling, and PayPal fees are non-refundable.
 

3) Consignment sale items on the other hand, have no exchange or refund policy, because they are not items from 007 Airsoft. Instead, they are items from private sellers who pay us for the service of testing, assessing, and selling on their behalf. After the sale, we pay the seller, and the deal is concluded. Once a consignment sale is made, it cannot be reversed.

 

(Note: damage done during shipment or caused by the user will not be eligible for the warranty service)

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